VivoCity's 300 tenants join hands to raise service standards

With more than 300 outlets, how does Singapore's largest retail and lifestyle destination - VivoCity, ensure that its customers enjoy good service across the mall? By getting everyone: from shop owners to sales assistants, security officers to cleaning staff involved in shaping the service culture at VivoCity. These and more secrets to good service were revealed at the Customer-Centric Initiative (CCI) Learning Journey hosted by VivoCity on 25 April 2008.
The CCI is spearheaded by a multi-agency working committee led by SPRING Singapore and the NTUC, with representatives from Singapore Workforce Development Agency (WDA), Singapore National Employers Federation (SNEF) and the unions (SMMWU, SISEU and FDAWU).

Our CCI event at Vivocity....