customer service ica is finally over......chin hong told me that a few girls from his class cried because the teacher was too harsh on them.....our ica is about how a service personnel handle a phone call from an angry/upset customer....we had to come up with our own script but our teacher will never follow the script....whats the point of having a script then.......here's something

' i want to talk to your manager'
'i want to sue your company'
'i will never visit your company again'
'don't you understand?you never listen'
'i insist on you paying me $500,000 for my loss!(the hotel's receptionist forgot to give her a wakeup call and this results in a $500,000 business deal lost.)'
'i told you said you could handle my complain? i don't want you to refund my money or give me hotel vouchers, i only want $500,000!'
*adding fierce and demanding voice

would you cry over a presentation? i won't.....
dear dear was saying that i don't have a mature face and i look too innocent and will get con by others........and it is hard for him to imagine me as a business woman.......that really makes me sad.....so what if i look innocent and does that mean that i will be con by others easily?people who look innocent should learn how to guard against others and so does everyone else..... perhaps you will think i trust people easily but in actual fact i don't....that's because of lessons learnt....you know, sometimes you just 'act innocent'(at least in front of my dear dear...wahhaha...bibi...so now you know) so that people will tend to protect you more and teach you more things...just imagine...would you rather teach someone who act as if they seem to know nothing or someone who seem to act as if they know everything? but I'm glad dear dear gave me all this feedback.....coz i can learn from all the feedback and improve on myself..... other than encouragements by friends and family, i need people who discourage me and say that i can't do it...as it will give me the power to persist and prove that i can do it....more hurtful words are welcomed....I'm serious :)